Front of House Lead — Events & Patron Experience

Harvard Faculty of Arts and Sciences; Cambridge (MA); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Retirement plans

Wellbeing resources

Family support

Tuition assistance

Commuter benefits

Job summary

Harvard Faculty of Arts and Sciences is seeking a Front of House Coordinator for Memorial Hall. You will report to the Production Manager and oversee audience take-in, house management, and coordination of events.

Responsibilities include directing ushers, assisting patrons, coordinating with Box Office and staff, and ensuring safe, quick seating and smooth performances. The role also involves light/audio support and working on-site in Cambridge, with flexibility for evenings, weekends and

Qualifications

• Two years of experience in event execution and house management at a performance venue.
• Experience in the operation of theatrical lighting and audio systems.
• Ability and willingness to regularly work a flexible and varied schedule including evenings, weekends, and holidays.
• Preferably in an academic setting.

Responsibilities

• Place and instruct ushers; resolve ticket/seating problems and patron complaints in consultation with Box Office staff.
• Assist patrons with special physical needs and/or limitations; enforce fire codes inside and outside the building; and respond to emergencies.
• Coordinate efforts of producers, Box Office staff, ushers, security staff, custodial staff, and technical staff in assuring swift and safe seating of audience, timely start of performance, and safe, clean, and comfortable conditions for patrons and performers.
• Assist the Production Manager in maintaining the theatrical lighting control and audio systems in the Complex, as well as operating the piano and wheelchair lifts in Sanders Theatre.

Skills

Event coordination

Audience management

Emergency response

Flexibility in schedule

Tools

Lighting system operation

Audio system operation

Piano operation

Wheelchair lift operation

Job description

Harvard Faculty of Arts and Sciences is seeking a Front of House Coordinator for Memorial Hall. You will report to the Production Manager and oversee audience take-in, house management, and coordination of events.

Responsibilities include directing ushers, assisting patrons, coordinating with Box Office and staff, and ensuring safe, quick seating and smooth performances. The role also involves light/audio support and working on-site in Cambridge, with flexibility for evenings, weekends and