Audience Experience Coordinator

Harvard University, Faculty of Arts & Sciences; Cambridge (MA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition assistance

Job summary

Harvard University, Memorial Hall, seeks a Front of House Coordinator to manage audience take-in, ushers, and on-site operations for College, University, and external events. Reporting to the Production Manager, you will ensure swift seating, safety, and a welcoming experience.

The role requires at least two years in event execution, flexibility to work evenings, weekends, and holidays, and the ability to coordinate diverse teams in a historic venue in Cambridge, MA.

Qualifications

• Two years of experience in event execution and house management at a performance venue.
• Experience in the operation of theatrical lighting and audio systems.
• Ability and willingness to regularly work a flexible and varied schedule including evenings, weekends, and holidays.

Responsibilities

• Place and instruct ushers; resolve ticket/seating problems and patron complaints in consultation with Box Office staff
• Assist patrons with special physical needs and/or limitations; enforce fire codes inside and outside the building; and respond to emergencies
• Coordinate efforts of producers, Box Office staff, ushers, security staff, custodial staff, and technical staff in assuring swift and safe seating of audience, timely start of performance, and safe, clean, and comfortable conditions for patrons and performers
• Assist the Production Manager in maintaining the theatrical lighting control and audio systems in the Complex, as well as operating the piano and wheelchair lifts in Sanders Theatre

Skills

Event execution

House management

Theatrical lighting

Audio systems

Flexible schedule

Academic setting

Job description

Harvard University, Memorial Hall, seeks a Front of House Coordinator to manage audience take-in, ushers, and on-site operations for College, University, and external events. Reporting to the Production Manager, you will ensure swift seating, safety, and a welcoming experience.

The role requires at least two years in event execution, flexibility to work evenings, weekends, and holidays, and the ability to coordinate diverse teams in a historic venue in Cambridge, MA.