Front of House Coordinator

Harvard University, Faculty of Arts & Sciences; Cambridge (MA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition assistance

Job summary

Harvard University, Memorial Hall, seeks a Front of House Coordinator to manage audience take-in, ushers, and on-site operations for College, University, and external events. Reporting to the Production Manager, you will ensure swift seating, safety, and a welcoming experience.

The role requires at least two years in event execution, flexibility to work evenings, weekends, and holidays, and the ability to coordinate diverse teams in a historic venue in Cambridge, MA.

Qualifications

• Two years of experience in event execution and house management at a performance venue.
• Experience in the operation of theatrical lighting and audio systems.
• Ability and willingness to regularly work a flexible and varied schedule including evenings, weekends, and holidays.

Responsibilities

• Place and instruct ushers; resolve ticket/seating problems and patron complaints in consultation with Box Office staff
• Assist patrons with special physical needs and/or limitations; enforce fire codes inside and outside the building; and respond to emergencies
• Coordinate efforts of producers, Box Office staff, ushers, security staff, custodial staff, and technical staff in assuring swift and safe seating of audience, timely start of performance, and safe, clean, and comfortable conditions for patrons and performers
• Assist the Production Manager in maintaining the theatrical lighting control and audio systems in the Complex, as well as operating the piano and wheelchair lifts in Sanders Theatre

Skills

Event execution

House management

Theatrical lighting

Audio systems

Flexible schedule

Academic setting

Job description

Company Description

By working at Harvard University, you join a vibrant community thatadvances Harvard's world-changing mission in meaningful ways,inspires innovation and collaboration, and builds skills andexpertise. We are dedicated to creating a diverse and welcomeningvironment where everyone can thrive.

Why join the Harvard Faculty of Arts and Sciences?

The Faculty of Arts and Sciences (FAS) is the historic heart ofHarvard University. It is the home of Harvard’s undergraduateprogram (Harvard College, founded in 1636) as well as all ofHarvard’s Ph.D. programs (the Harvard Kenneth C. Griffin GraduateSchool of Arts and Sciences, founded in 1872), Harvard Athleticsand the Division of Continuing Education. The 40 academicdepartments and 30+ centers of the FAS support a communityunparalleled in its academic excellence across the broadest rangeof liberal arts and sciences disciplines. Together, the FAS seeksto foster an environment of ambition, curiosity and sharedcommitment to knowledge and truth that elicits excellence from allmembers of our community and prepares the next generation ofleaders through a transformative educational experience.

Job Description

Job Summary

The Front of House Coordinator is a member of the Memorial Hallproduction team, reporting to the Production Manager and performsaudience take-in/house management, coordinating, administrative,and technical duties supporting College, University, and externalevents.

Job-Specific Responsibilities

House Management Responsibilities (approx. 90%)

• Place and instruct ushers; resolve ticket/seating problems andpatron complaints in consultation with Box Office staff
• Assist patrons with special physical needs and/or limitations;enforce fire codes inside and outside the building; and respond toemergencies
• Coordinate efforts of producers, Box Office staff, ushers,security staff, custodial staff, and technical staff in assuringswift and safe seating of audience, timely start of performance,and safe, clean, and comfortable conditions for patrons andperformers

Technical Responsibilities (approx. 10%)

• Assist the Production Manager in maintaining the theatricallighting control and audio systems in the Complex, as well asoperating the piano and wheelchair lifts in Sanders Theatre

Working Conditions

The work schedule and location will be set by the department at itsdiscretion and based upon operational needs and objectives andconsistent with College Policy, which requires 5 days on-site inCambridge, MA during term time (first day of classes throughcommencement), with the exception of student breaks. When notworking at a Harvard or Harvard-designated location, employees inhybrid positions must work in a Harvard registered state incompliance with the University’s Policy on Employment Outside of Massachusetts .Additional details about the College policy will be discussedduring the interview process. Certain visa types and fundingsources may limit work location. Individuals must meet worklocation sponsorship requirements prior to employment.

Physical Requirements

• Sitting, standing, stooping, climbing stairs, lifting up to 50pounds.

Qualifications

Basic Qualifications

• Two years of experience in event execution and house managementat a performance venue

Additional Qualifications and Skills

• Experience in the operation of theatrical lighting and audiosystems
• Preferably in an academic setting
• Ability and willingness to regularly work a flexible and variedschedule including evenings, weekends, and holidays

Additional Information

• Standard Hours/Schedule: 35 hours per week
• Visa Sponsorship Information: Harvard University isunable to provide visa sponsorship for this position
• Pre-Employment Screening: Identity
• Other Information:
  • Experience in the operation of theatrical lighting and audiosystems
  • Preferably in an academic setting
  • Ability and willingness to regularly work a flexible and variedschedule including evenings, weekends, and holidays

Work Format Details

This position has been determined by school or unit leaders thatall duties and responsibilities must be performed at a Harvard orHarvard-designated location. Certain visa types may limit worklocation. Individuals must meet work location sponsorshiprequirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 054. Please visit Harvard's Salary Ranges to view thecorresponding salary range and related information.

Benefits

Harvard offers a comprehensive benefits package that is designed tosupport a healthy work-life balance and your physical, mental andfinancial wellbeing. Because here, you are what matters. Ourbenefits include, but are not limited to:

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage startingon day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuitionassistance and reimbursement
• Commuter benefits, discounts and campus perks

Learn more about these and additional benefits on our Benefits & WellbeingPage.

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talentfrom all parts of society and the world, and we strive to ensureeveryone at Harvard thrives. Our differences help our communityadvance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on thebasis of race, ethnicity, color, national origin, sex, sexualorientation, gender identity, veteran status, religion, disability,or any other characteristic protected by law or identified in theuniversity's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help allcommunity members participate fully in work and campus life freefrom harassment and discrimination.