Audience Experience Coordinator for Live Events

Harvard University; Cambridge (MA); On-site; USD 52,000 - 70,000; Full time

Job summary

Harvard University’s College - Office for the Arts is seeking a Front of House Coordinator to manage audience take-in, usher coordination, and on-site operations for Memorial Hall events.

Reporting to the Production Manager, the role combines audience management with light technical duties, requiring a flexible schedule and on-site presence at Cambridge, MA. Strong communication and teamwork are essential.

Qualifications

• Two years of experience in event execution and house management at a performance venue.
• Experience in the operation of theatrical lighting and audio systems.
• Preferably in an academic setting.
• Ability and willingness to regularly work a flexible and varied schedule including evenings, weekends, and holidays.

Responsibilities

• House Management Responsibilities (approx. 90%).
• Coordinate ushers, resolve ticket/seating problems, and assist patrons with special needs.
• Enforce fire codes and respond to emergencies; coordinate with Box Office and staff.
• Technical responsibilities (approx. 10%).
• Assist the Production Manager with lighting and audio systems and operate seating lifts as needed.

Skills

Event coordination

House management

Emergency response

Tools

Theatrical lighting systems

Audio systems

Job description

Harvard University’s College - Office for the Arts is seeking a Front of House Coordinator to manage audience take-in, usher coordination, and on-site operations for Memorial Hall events.

Reporting to the Production Manager, the role combines audience management with light technical duties, requiring a flexible schedule and on-site presence at Cambridge, MA. Strong communication and teamwork are essential.