Front-of-House Guest Experience Lead

Dash-i; Midlothian (VA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Time Off

Community service days (2)

Parental leave

Tuition reimbursement and certificate/

401(k) with employer match

Healthcare plans

Pet insurance

Life insurance

Disability coverage

Career growth in Mid-Atlantic region

Employee discounts

Job summary

Dash In, a division of the Wills Group, is hiring a Guest Experience Supervisor in Midlothian, VA to lead a high-performing team and provide exceptional guest service.

The role focuses on front-of-house operations, training, and proactive guest engagement, with adherence to brand standards and safety. A minimum of one year in a supervisory role is preferred, and ServSafe certification is a plus.

Qualifications

• Supervisor/manager role in customer service or retail (≥1 year).
• High School Diploma or GED required.
• Strong multitasking and problem solving.
• Experience with POS software.
• Focus on delivering exceptional guest experiences and people skills.
• ServSafe certification is a plus.

Responsibilities

• Collaborate with the Guest Experience Manager and Store Manager to train a high-performing retail team.
• Ensure smooth front-of-house operations and provide tools for outstanding guest experiences.
• Proactively interact with guests and address questions and concerns promptly.
• Support associates in meeting guest needs efficiently, maintaining a 'no wait' experience.
• Monitor customer flow and open registers for seamless service.
• Uphold brand standards for guest engagement, cleanliness, safety, and operations.
• Maintain communication with the Guest Experience Manager about ordering and inventory needs.
• Complete tasks as directed by the Guest Experience Manager and Sr. Store Manager.

Skills

Supervisory experience

Customer service excellence

Multitasking

POS software

People skills

ServSafe Certification

Education

High School Diploma or GED

Job description

Dash In, a division of the Wills Group, is hiring a Guest Experience Supervisor in Midlothian, VA to lead a high-performing team and provide exceptional guest service.

The role focuses on front-of-house operations, training, and proactive guest engagement, with adherence to brand standards and safety. A minimum of one year in a supervisory role is preferred, and ServSafe certification is a plus.