Guest Experience Supervisor — Front of House Leader

Wills Group; Frederick, Northern (MD, KY); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

2 paid community service days

Tuition reimbursement

Health care plans

401(k) with employer match

Pet insurance

Job summary

Dash In, a division of the Wills Group family, seeks a Guest Experience Supervisor to lead a high-performing retail team at Dash In in Prince Frederick, MD. You will ensure smooth front-of-house operations and mentor staff to deliver exceptional guest experiences.

Join a certified Great Place to Work team with opportunities for growth and competitive benefits. You will collaborate with management to maintain service standards and drive guest satisfaction in a fast-paced environment.

Qualifications

• Minimum of 1 year in a supervisory or management role in a customer service or retail environment.
• High School Diploma or GED -or- ability to complete employer-paid GED program.
• Ability to multitask and solve problems effectively.
• Comfortable using technology, including POS software.
• Strong focus on providing exceptional guest experiences with excellent people skills.
• Active ServSafe Certification (a plus).

Responsibilities

• Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates.
• Ensure smooth front-of-house operations and provide your team with the tools and resources to deliver outstanding guest experiences.
• Proactively interact with guests, addressing their questions and concerns promptly.
• Support associates in meeting guest needs efficiently, maintaining a "no wait" experience.
• Monitor customer flow and open registers as needed to ensure seamless service.
• Uphold Dash In Brand Standards, ensuring high levels of guest engagement, cleanliness, safety, and operational adherence.
• Maintain effective communication with the Guest Experience Manager regarding ordering and inventory needs.
• Complete assigned tasks as directed by the Guest Experience Manager and Sr. Store Manager.

Skills

Supervisory experience

Customer service

Retail experience

POS software

Multitasking

Education

High School Diploma or GED

Tools

POS software

Job description

Dash In, a division of the Wills Group family, seeks a Guest Experience Supervisor to lead a high-performing retail team at Dash In in Prince Frederick, MD. You will ensure smooth front-of-house operations and mentor staff to deliver exceptional guest experiences.

Join a certified Great Place to Work team with opportunities for growth and competitive benefits. You will collaborate with management to maintain service standards and drive guest satisfaction in a fast-paced environment.