Guest Experience Leader — Front of House

Dash In; Wilmington (DE); On-site; USD 24,796 - 30,996; Full time

Benefits offered by this job

Paid Time Off

Paid Community Engagement

Paid Parental Leave

Tuition reimbursement

401(k) with employer‑matched

Health, dental, vision insurance

Pet insurance

Disability coverage

Career growth opportunities

Employee discounts

Job summary

Dash In in Wilmington, DE invites an experienced Guest Experience Supervisor to lead front‑of‑house operations and supervise a team of retail associates. The role emphasizes delivering exceptional guest experiences, coordinating with store management, and maintaining Dash In Brand Standards across cleanliness, safety, and service efficiency.

The ideal candidate has 1+ year of supervisory experience in retail, a high school diploma or GED, and comfort with POS technology.

Qualifications

• Minimum of 1 year in a supervisory or management role in a customer service or retail environment.
• High School Diploma or GED or ability to complete employer‑paid GED program.
• Ability to multitask and solve problems effectively.
• Comfortable using technology, including POS software.
• Strong focus on providing exceptional guest experiences with excellent people skills.
• Active ServSafe Certification (a plus).

Responsibilities

• Collaborate with the Guest Experience Manager and Store Manager to build and train a high‑performing team of retail associates.
• Ensure smooth front‑of‑house operations and provide your team with the tools and resources to deliver outstanding guest experiences.
• Proactively interact with guests, addressing their questions and concerns promptly.
• Support associates in meeting guest needs efficiently, maintaining a "no wait" experience.
• Monitor customer flow and open registers as needed to ensure seamless service.
• Uphold Dash In Brand Standards, ensuring high levels of guest engagement, cleanliness, safety, and operational adherence.
• Maintain effective communication with the Guest Experience Manager regarding ordering and inventory needs.
• Complete assigned tasks as directed by the Guest Experience Manager and Sr. Store Manager.

Skills

Supervisory leadership

Customer service

Multitasking

POS software

ServSafe certification

Education

High School Diploma or GED

Tools

POS software

Job description

Dash In in Wilmington, DE invites an experienced Guest Experience Supervisor to lead front‑of‑house operations and supervise a team of retail associates. The role emphasizes delivering exceptional guest experiences, coordinating with store management, and maintaining Dash In Brand Standards across cleanliness, safety, and service efficiency.

The ideal candidate has 1+ year of supervisory experience in retail, a high school diploma or GED, and comfort with POS technology.