Front-of-House Guest Experience Lead

Dash In; Midlothian (VA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Community service days

Parental leave

Tuition reimbursement

401(k) with employer match

Health insurance

Pet insurance

Life insurance

Disability coverage

Career growth

Employee discounts

Job summary

Dash In is seeking a Guest Experience Supervisor to help lead a high-performing front-of-house team in a retail setting. You will collaborate with management to train staff, ensure smooth operations, and deliver exceptional guest experiences.

You will proactively assist guests, manage queues and POS interactions, and uphold brand standards across cleanliness, safety, and service quality. This role supports growth opportunities within the Midlothian area.

Qualifications

• Minimum 1 year in a supervisory or management role in a customer service or retail environment.
• High School Diploma or GED required.
• Ability to multitask and solve problems effectively.
• Comfortable using technology, including POS software.
• Strong focus on providing exceptional guest experiences with excellent people skills.
• Active ServSafe Certification (a plus).

Responsibilities

• Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates.
• Ensure smooth front-of-house operations and provide your team with the tools and resources to deliver outstanding guest experiences.
• Proactively interact with guests, addressing their questions and concerns promptly.
• Support associates in meeting guest needs efficiently, maintaining a "no wait" experience.
• Monitor customer flow and open registers as needed to ensure seamless service.
• Uphold Dash In Brand Standards, ensuring high levels of guest engagement, cleanliness, safety, and operational adherence.
• Maintain effective communication with the Guest Experience Manager regarding ordering and inventory needs.
• Complete assigned tasks as directed by the Guest Experience Manager and Sr. Store Manager.

Skills

Supervisory experience

Guest experience focus

Multitasking

People skills

POS software

Education

High School Diploma or GED

Tools

POS software

Job description

Dash In is seeking a Guest Experience Supervisor to help lead a high-performing front-of-house team in a retail setting. You will collaborate with management to train staff, ensure smooth operations, and deliver exceptional guest experiences.

You will proactively assist guests, manage queues and POS interactions, and uphold brand standards across cleanliness, safety, and service quality. This role supports growth opportunities within the Midlothian area.