Guest Experience Supervisor - Lead Front-of-House Team

Dash-i; Charlotte (NC); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Paid community engagement days

Paid parental leave

Tuition reimbursement

401(k) with employer-matched

Health, dental, vision plans

Pet insurance

Life insurance

Disability coverage

Career growth opportunities

Employee discounts

Job summary

Dash In, a division of the Wills Group, seeks a Guest Experience Supervisor in Charlotte, NC to lead the front-of-house team and deliver exceptional guest experiences.

You will train staff, coordinate daily operations, work with the Guest Experience and Sr. Store Managers, and uphold Dash In standards, cleanliness, safety, and smooth service. POS familiarity and ServSafe certification are a plus.

This is a full-time role with growth opportunities.

Qualifications

• Minimum of 1 year in a supervisory or management role in a customer service or retail environment.
• High School Diploma or GED -or- ability to complete employer-paid GED program.
• Ability to multitask and solve problems effectively.
• Comfortable using technology, including POS software.
• Strong focus on providing exceptional guest experiences with excellent people skills.
• Active ServSafe Certification (a plus).

Responsibilities

• Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates.
• Ensure smooth front-of-house operations and provide your team with the tools and resources to deliver outstanding guest experiences.
• Proactively interact with guests, addressing their questions and concerns promptly.
• Support associates in meeting guest needs efficiently, maintaining a 'no wait' experience.
• Monitor customer flow and open registers as needed to ensure seamless service.
• Uphold Dash In Brand Standards, ensuring high levels of guest engagement, cleanliness, safety, and operational adherence.
• Maintain effective communication with the Guest Experience Manager regarding ordering and inventory needs.
• Complete assigned tasks as directed by the Guest Experience Manager and Sr. Store Manager.

Skills

Team supervision

Customer service

POS software

Multitasking

Problem solving

People skills

ServSafe (a plus)

Education

High School Diploma or GED

Tools

POS software

Job description

Dash In, a division of the Wills Group, seeks a Guest Experience Supervisor in Charlotte, NC to lead the front-of-house team and deliver exceptional guest experiences.

You will train staff, coordinate daily operations, work with the Guest Experience and Sr. Store Managers, and uphold Dash In standards, cleanliness, safety, and smooth service. POS familiarity and ServSafe certification are a plus.

This is a full-time role with growth opportunities.