Front of House: Guest Experience Supervisor

Dash In; Charlotte (NC); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

Paid Time Off

Tuition reimbursement

401(k) with employer-matched

Job summary

Dash In is seeking a Guest Experience Supervisor at our Charlotte location to lead a high-performing team in delivering outstanding guest service. You will collaborate with store leadership to train staff, manage front-of-house operations, and ensure a smooth, friendly guest journey.

You will actively engage guests, resolve questions, and support associates to maintain a seamless, no-wait dining and shopping experience while upholding Dash In brand standards.

Qualifications

• Minimum of 1 year in a supervisory or management role in a customer service or retail environment.
• High School Diploma or GED -or- ability to complete employer-paid GED program.
• Ability to multitask and solve problems effectively.
• Comfortable using technology, including POS software.
• Strong focus on providing exceptional guest experiences with excellent people skills.
• Active ServSafe Certification (a plus).

Responsibilities

• Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates.
• Ensure smooth front-of-house operations and provide your team with the tools and resources to deliver outstanding guest experiences.
• Proactively interact with guests, addressing their questions and concerns promptly.
• Support associates in meeting guest needs efficiently, maintaining a "no wait" experience.
• Monitor customer flow and open registers as needed to ensure seamless service.
• Uphold Dash In Brand Standards, ensuring high levels of guest engagement, cleanliness, safety, and operational adherence.
• Maintain effective communication with the Guest Experience Manager regarding ordering and inventory needs.
• Complete assigned tasks as directed by the Guest Experience Manager and Sr. Store Manager.

Skills

Supervisory experience

Customer service

Multitasking

People skills

Problem solving

Education

HS Diploma or GED

Tools

POS software

Job description

Dash In is seeking a Guest Experience Supervisor at our Charlotte location to lead a high-performing team in delivering outstanding guest service. You will collaborate with store leadership to train staff, manage front-of-house operations, and ensure a smooth, friendly guest journey.

You will actively engage guests, resolve questions, and support associates to maintain a seamless, no-wait dining and shopping experience while upholding Dash In brand standards.