Front of House Guest Experience Lead

Wills Group; Concord (NC); On-site; USD 24,796 - 30,996; Full time

Benefits offered by this job

Paid Time Off: vacation, sick leave, personal leave, and paid holidays

Tuition reimbursement and development programs

401(k) with employer-matched contribution

Affordable healthcare plans

Employee discounts and free beverages

Job summary

A regional retail company located in Concord, NC is seeking a Front of House Guest Experience Supervisor. In this role, you will collaborate with the management to train and lead a retail team, ensuring smooth operations and outstanding guest experiences. The ideal candidate should have at least one year of supervisory experience in a retail or customer service environment. The position offers competitive pay, numerous employee benefits, and opportunities for career growth.

Qualifications

• Minimum of 1 year in a supervisory or management role in a customer service or retail environment.
• Ability to multitask and solve problems effectively.
• Strong focus on providing exceptional guest experiences.

Responsibilities

• Collaborate with the management to build and train a high-performing team.
• Ensure smooth front-of-house operations for outstanding guest experiences.
• Proactively interact with guests and address their questions and concerns.
• Support associates in meeting guest needs efficiently.

Skills

Supervisory experience

Customer service

Multitasking

Problem solving

Technology use (POS software)

People skills

ServSafe Certification

Education

High School Diploma or GED

Job description

A regional retail company located in Concord, NC is seeking a Front of House Guest Experience Supervisor. In this role, you will collaborate with the management to train and lead a retail team, ensuring smooth operations and outstanding guest experiences. The ideal candidate should have at least one year of supervisory experience in a retail or customer service environment. The position offers competitive pay, numerous employee benefits, and opportunities for career growth.