Front of House Experience Leader

topgolf; Schaumburg (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Topgolf in Schaumburg, IL is seeking a Front of House Manager to lead guest experience and front-of-house operations. You will stay actively involved on the floor, uphold standards, and drive a high-energy, guest-focused culture.

You will coach and develop the front-of-house team, support hiring and onboarding, manage scheduling, and ensure staffing levels meet guest demand while maintaining Topgolf’s values of Fun, One Team, Excellence, Courage, and Caring.

Qualifications

• 2+ years of restaurant, hotel, or entertainment venue management experience as an Assistant General Manager or General Manager
• High school diploma or equivalent
• Ability to obtain required licenses and certifications for your location
• Must be 21 years of age or older as required by state or local law

Responsibilities

• Lead the Guest Experience: set the daily standard for service and hospitality, stay visible on the floor, uphold procedures and safety, ensure staffing and efficiency
• Coach and Develop the Team: supervise front of house, drive engagement, support hiring and onboarding, delegate tasks and follow up
• Manage Operations: execute opening/closing procedures, use guest feedback and metrics to drive improvements, maximize revenue and profitability
• Uphold Standards and Culture: live Topgolf core values, compliance with standards, foster a positive high-energy environment

Job description

Topgolf in Schaumburg, IL is seeking a Front of House Manager to lead guest experience and front-of-house operations. You will stay actively involved on the floor, uphold standards, and drive a high-energy, guest-focused culture.

You will coach and develop the front-of-house team, support hiring and onboarding, manage scheduling, and ensure staffing levels meet guest demand while maintaining Topgolf’s values of Fun, One Team, Excellence, Courage, and Caring.