Front of House Director: Guest Experience Leader

Chick-fil-A; Old Bridge Circle (NJ); Sur place; USD 85 000 - 120 000; Plein temps

Avantages offerts par ce poste

Flexible Hours

Closed Sundays

Direct Operator Interaction

Competitive Pay

Medical & Vision & Dental

Paid Time Off

401k & Tuition Support

Referral Bonus

Free Meal

Advancement Opportunities

Great Work Environment

Résumé du poste

Chick-fil-A Old Bridge is seeking a Front of House Director to lead FOH operations, elevating guest experiences and driving team performance. You will work with the Operator and site leadership to implement Chick-fil-A guidelines, ensure financial stewardship, and maintain high standards of service across dining rooms, counters, and restrooms.

The role requires strong leadership, strategic thinking, and a commitment to safety and sanitation while fostering a positive, people-focused work

Qualifications

• Experience in leading, coaching, and guiding FOH teams to drive excellence.
• Knowledge of Chick-fil-A operational standards and Core 4 principles.
• Strong organizational skills for maintaining clean, efficient FOH areas.
• Ability to use digital tools to optimize FOH operations.
• Excellent communication to align vision and expectations.
• Strong problem-solving to address guest feedback.
• Flexible schedule including opening/closing shifts.
• Commitment to safety, security, and sanitation standards.

Responsabilités

• Lead with Chick-fil-A’s 5 Critical Success Factors
• Manage Mid-Level Leadership Team
• Ensure Operational Efficiency
• Drive Guest and Team Satisfaction
• Develop and Implement Systems
• Collaborate on Policy Creation
• Manage Financial Operations
• Enhance Customer Experience Metrics (CEMs)
• Maintain Compliance with Third-Party Inspections

Connaissances

Leadership

Coaching

Communication

Organizational skills

Digital tools proficiency

Problem-solving

Flexibility

Safety standards

Outils

None

Description du poste

Chick-fil-A Old Bridge is seeking a Front of House Director to lead FOH operations, elevating guest experiences and driving team performance. You will work with the Operator and site leadership to implement Chick-fil-A guidelines, ensure financial stewardship, and maintain high standards of service across dining rooms, counters, and restrooms.

The role requires strong leadership, strategic thinking, and a commitment to safety and sanitation while fostering a positive, people-focused work