Front of House Director - Service Leader, Flexible Hours

Chick-fil-A; Lombard (IL); Sur place; USD 29 000 - 34 000; Plein temps

Avantages offerts par ce poste

Health Benefits Contribution (full‑ti​

401k

Scholarships up to $2,500/yr

Sundays Off

Free Meals & Discounts

Flexible Scheduling

Résumé du poste

Chick-fil-A is seeking a Front of House Director to lead a fast-paced, customer-centric team. You will coach staff, enforce service standards, and coordinate with the kitchen and dining areas to ensure exceptional hospitality.

The role offers opportunities for growth, a supportive work environment, and comprehensive training. Flexible scheduling and Sundays off are among the benefits.

Qualifications

• 1-2 years of customer service, hospitality, or restaurant management experience.
• Basic computer and iPad competencies required.
• Ability to lift up to 50 lbs, stand up to 8 hours, and stay active.
• Ability to perform in fast-paced environment under pressure.
• Ability to prioritize and delegate tasks effectively.
• Strong analytical skills; able to interpret Profit and Labor Reports.

Responsabilités

• Foster a positive, productive work environment by coaching and providing feedback to the team.
• Educate Managers and Team Members on Chick-fil-A customer service standards and productivity.
• Coordinate with kitchen team to ensure food meets customer expectations.
• Manage dining room layout and decor to create a hospitable atmosphere.
• Report to Owner/Operator and collaborate with other executive directors.
• Ensure smooth FOH shifts and delegate tasks as needed.
• Monitor and manage inventory for FOH and hospitality supplies.
• Demonstrate understanding of key FOH roles.
• Evaluate changes based on Profit and Labor Reports.

Connaissances

Leadership

Interpersonal skills

Conflict resolution

Coaching

Conflict handling under pressure

Hospitality mindset

Team collaboration

Basic computer & iPad skills

Analytical thinking

Outils

iPad

Description du poste

Chick-fil-A is seeking a Front of House Director to lead a fast-paced, customer-centric team. You will coach staff, enforce service standards, and coordinate with the kitchen and dining areas to ensure exceptional hospitality.

The role offers opportunities for growth, a supportive work environment, and comprehensive training. Flexible scheduling and Sundays off are among the benefits.