Front of House Director

Chick-fil-A | Prince Frederick, FSU; Prince Frederick (MD); On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Bonus opportunities

Health insurance

Dental insurance

Vision insurance

Scholarships

Career advancement

Closed on Sundays

Overtime

Learning from leaders

401k matching

Life insurance

Paid time off

Sick pay

Leadership development

Future opportunities

Job summary

Chick-fil-A in Maryland is seeking a Front of House Director to lead all front-of-house operations with a people-first approach. You will drive operational excellence, ensure food safety, quality, speed, and coach a high-performing team to deliver exceptional guest experiences.

This senior leadership role also involves training and developing staff and aligning with Chick-fil-A's standards. Responsibilities include directing guest services, overseeing food preparation and presentation to the

Qualifications

• Senior leadership experience in front-of-house or restaurant operations.
• Strong focus on food safety, quality, speed, and team development.
• Ability to coach, mentor, and develop a high-performing team.
• Willingness to work in staff role and assist front of house when needed.
• Bilingual in Spanish and English is a plus.

Responsibilities

• Lead back-of-house team and communicate vision daily.
• Oversee food preparation, cooking, and presentation to Chick-fil-A standards.
• Maintain organized, clean, compliant front-of-house operations.
• Collaborate on menu development and seasonal specials.
• Ensure cost controls and budget adherence while maintaining quality.
• Ensure guest satisfaction and recover guests when needed.
• Ensure compliance with health regulations and safety standards.
• Coordinate with BOH and training teams for rollout of items.

Skills

Leadership

Food preparation

Front of House operations

Menu development

Quality control

Cost control

Collaboration

Compliance and safety

Guest satisfaction

Flexibility

Bilingual Spanish-English

Job description

Chick-fil-A Front of House Director is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times.

Chick-fil-A Front of House Director is responsible for executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service.

Chick-fil-A Front of House’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. They lead by example and set the tone that others will follow.

• Bilingual in in Spanish and English (written and spoken) helpful

We’re looking for a driven, people-first Front of House Leadership to oversee all front-of-house operations, deliver consistently excellent food, and develop a high-performing team. This is a senior leadership role focused on food safety, quality, speed, and team development.

Responsibilities:

• Leadership: Provide strong leadership and guidance to the back of house team, including team members, trainers, and team leaders to ensure smooth operations and consistent food quality and service. Communicate restaurant vision to the team through daily practices.
• Food Preparation and Production: Oversee the preparation, cooking and presentation of menu items according to Chick-fil-A's high-quality standards and specifications.
• Front of House Operations: Maintain a well-organized restaurant environment, including equipment maintenance, cleanliness, and compliance with food safety regulations.
• Menu Development and Innovation: Collaborate with the certified trainer and training manager, to deploy and train about new menu items, limited-time offers, and seasonal specials that align with Chick-fil-A's brand and customer preferences.
• Quality Control: Implement quality control measures to consistently deliver exceptional food products and uphold Chick-fil-A's taste and presentation standards, performing to performance standards.
• Cost Control: Monitor and front of house kitchen-related expenses, including food costs, labor costs, and waste reduction, to meet budgetary goals while maintaining food quality.
• Collaboration: Work closely with BOH staff, including the management team and BOH Team members, to ensure seamless coordination and exceptional guest experiences.
• Compliance and Safety: Ensure compliance with local health department regulations, food safety standards, and Chick-fil-A's operational policies, taking necessary actions to address any violations or concerns.
• Guest Satisfaction; Ensure customer satisfaction is a top priority through operational excellence and recover guests when needed.
• Flexibility: Willingness to work in a staff position if needed, stepping in to support front of house operations and provide hands-on assistance.

Compensation/Benefits:

• Competitive Pay starting at $30/hr
• Bonus opportunities
• Health, dental, vision insurance contributions for active participants
• Scholarship opportunities
• Career advancement opportunities
• Closed on Sundays
• Overtime possible
• A fun work environment where you can positively influence others
• Learning first‑hand from an experienced Operator and Restaurant Leaders
• 401k Matching
• Life Insurance available
• Paid Time Off
• Sick Pay
• Leadership Development Program
• Future Opportunities with Chick-fil-A Inc