Front of House Director

Chick-fil-A; Ocean Township (NJ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Engaging Leadership Environment

Work-Life Balance

Professional Development

Experienced Leadership Support

Career Growth Pathways

Scholarship Opportunities

Field Talent & Training Opportunities

Free Meals & Discounts

Competitive Pay

Job summary

The Front of House Director at Chick-fil-A Ocean Township leads strategy, development, and performance of all FOH operations, driving guest satisfaction and financial stewardship. This role builds systems and a culture where Team Members grow and succeed.

You will mentor leaders, coach teams, manage labor and costs, and ensure safety and service standards across all channels, while upholding Chick-fil-A's CARE and CORE VALUES.

Qualifications

• Proven leadership experience coaching and developing leaders.
• Strong knowledge of Chick-fil-A operational standards and Core 4.
• Excellent communication and interpersonal skills.

Responsibilities

• Develop and execute FOH strategies aligned with Chick-fil-A’s Critical Success Factors: Leadership, Talent, Financial Stewardship, Sales & Brand Growth, and Customer Experience.
• Coach and grow Team Leaders and Team Members through clear expectations, accountability, and leadership development.
• Design, optimize, and maintain systems that drive seamless FOH operations, consistent service, and efficient performance across all sales channels.
• Manage FOH labor, food, and operational costs; conduct safe and till audits; use reporting tools to drive profitability and efficiency while supporting high service standards.
• Ensure FOH teams consistently deliver Chick-fil-A’s Core 4, Second-Mile Service, and Winning Hearts Every Day strategy, providing exceptional guest satisfaction and efficient, timely service.
• Innovate and adapt systems, policies, and practices to improve efficiency, guest satisfaction, and team engagement.
• Work closely with the Operator, Directors, and leadership team to align goals, share best practices, and contribute to organization‑wide strategy.
• Maintain safety, sanitation, and quality assurance standards; ensure compliance with third‑party inspections.

Skills

Leadership

Communication

Budgeting

Organization

Strategic thinking

Job description

At Chick-fil-A, the Director role is more than a job; it’s a calling to lead with influence and impact. The Front of House Director plays a critical role in shaping the guest experience, developing leaders, and ensuring operational excellence across all service channels. By driving strategy, coaching leaders, and fostering a culture of care, the Front of House Director strengthens our restaurant today while building the leaders of tomorrow.

Position Type

• Full-time

Our Benefits Include

• Engaging Leadership Environment – Lead, coach, and inspire a team where you can make a lasting, positive impact
• Work-Life Balance– Flexible scheduling and closed on Sundays
• Professional Development – Access to leadership training, certifications, and career coaching
• Experienced Leadership Support– Learn first‑hand from an Operator and Director team with over 50 years of combined Chick-fil-A experience
• Career Growth Pathways – Opportunities to advance within Chick-fil-A, with priority given to developing and promoting from within
• Scholarship Opportunities– Access to Chick-fil-A’s Remarkable Futures Scholarship program, which has awarded more than $215 million to Team Members since 1973
• Field Talent & Training Opportunities – Participate in Chick-fil-A’s Field Talent program, traveling to new restaurant openings or corporate‑owned locations to train teams and gain hands‑on leadership experience
• Free Meals & Discounts – Complimentary meals during shifts and discounted meals off the clock
• Competitive Pay– Rewarding compensation for leadership responsibilities

Job Summary

The Front of House Director at Chick-fil-A Ocean Township is responsible for leading the overall strategy, development, and performance of all Front of House Operations. This role drives long‑term guest satisfaction, operational excellence, and financial stewardship by building effective systems and fostering a culture where every Team Member has the opportunity to grow and succeed.

The Front of House Director champions our Purpose — to promote C.A.R.E. (Compassion, Accountability, Responsibility, and Excellence) for our Team Members and Guests and helps bring our Vision to life: to create meaningful relationships by providing support and empowerment by living out our Core Values (Always have a P.U.L.S.E.) — Positive attitude, Unreasonable hospitality, Leadership, Servant mindset, and Exceptional food.

Responsibilities

• Strategic Leadership – Develop and execute FOH strategies aligned with Chick-fil-A’s Critical Success Factors: Leadership, Talent, Financial Stewardship, Sales & Brand Growth, and Customer Experience.
• People Development – Coach and grow Team Leaders and Team Members through clear expectations, accountability, and leadership development.
• Operational Excellence – Design, optimize, and maintain systems that drive seamless FOH operations, consistent service, and efficient performance across all sales channels.
• Financial Stewardship – Manage FOH labor, food, and operational costs; conduct safe and till audits; use reporting tools to drive profitability and efficiency while supporting high service standards.
• Customer Experience – Ensure FOH teams consistently deliver Chick-fil-A’s Core 4, Second-Mile Service, and Winning Hearts Every Day strategy, providing exceptional guest satisfaction and efficient, timely service.
• Continuous Improvement – Innovate and adapt systems, policies, and practices to improve efficiency, guest satisfaction, and team engagement.
• Collaboration – Work closely with the Operator, Directors, and leadership team to align goals, share best practices, and contribute to organization‑wide strategy.
• Compliance & Standards – Maintain safety, sanitation, and quality assurance standards; ensure compliance with third‑party inspections.

Requirements

• Proven leadership experience with a track record of coaching and developing leaders.
• Strong knowledge of Chick-fil-A operational standards, Core 4, Second-Mile Service, and FOH best practices.
• Excellent communication and interpersonal skills with the ability to inspire and influence others.
• Highly organized, forward‑thinking, and solutions‑oriented; skilled at prioritization in a fast‑paced environment.
• Financial acumen with ability to manage budgets, control costs, and analyze performance data.
• Flexible availability, including opening/closing responsibilities, peak hours, and special events.
• Commitment to continuous improvement, guest satisfaction, and maintaining high operational standards.
• Alignment with Chick-fil-A Ocean’s Purpose (C.A.R.E.), Vision (meaningful relationships through support & empowerment), and Core Values (P.U.L.S.E.); models servant leadership daily.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people‑focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.