Front of House Director

Chick-fil-A; Town of Brookfield (WI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Closed on Sundays

Employee meal discount

401(k) eligibility after 1 year

Paid time off after 1 year

Health/dental/vision insurance for 21+

Job summary

Chick-fil-A is seeking a Front of House Director to lead guest experience and operational excellence at a Chick-fil-A restaurant in Wisconsin. You will oversee hospitality, speed of service, order accuracy, cleanliness, and front-of-house leadership, while developing leaders and improving processes.

The role emphasizes organizing, relational skills, and a passion for leading people to deliver a remarkable guest experience in a fast-paced environment.

Qualifications

• Reliable, consistent, professional, and ready to lead the guest experience with excellence.
• Works with urgency, leads through pressure, helps serve guests quickly and accurately.
• Takes responsibility for performance: experience, cleanliness, accuracy, development.
• Improves systems, training, hospitality, speed, accuracy, and operations.
• Maintains standards, follows through, manages time, and stays composed.
• Positive attitude and cares about guests, supporting the team, and developing leaders.

Responsibilities

• Lead and oversee daily front-of-house operations with excellence.
• Ensure hospitality, speed of service, order accuracy, cleanliness, and guest satisfaction are consistently maintained.
• Develop, coach, and support front-of-house leaders and team members.
• Create and maintain systems for training, positioning, communication, and accountability.
• Partner with restaurant leadership to achieve business goals and operational priorities.
• Monitor front-of-house performance and look for opportunities to improve results.
• Support front counter, drive-thru, dining room, mobile orders recovery, and overall experience.
• Ensure Chick-fil-A standards, procedures, and service expectations are followed.
• Lead through busy meal periods with urgency, clarity, and composure.
• Build a strong front-of-house culture focused on hospitality, excellence, teamwork, and growth.
• Uphold Chick-fil-A's culture, values, standards, policies, and dress code.
• Support restaurant operations and other duties as assigned

Skills

Shows Up

Hustles

Takes Ownership

Pursues Progress

Has Self Discipline

Lovingly Serves

Job description

At Chick-fil-A, our Front of House Director plays a key role in leading the guest experience and ensuring operational excellence. They are responsible for overseeing hospitality, speed of service, order accuracy, cleanliness, training, systems, and front-of-house leadership. They do this through developing leaders, improving processes, maintaining Chick-fil-A standards, and creating a strong front-of-house culture. This role is ideal for someone who is organized, relational, self-motivated, and passionate about leading people and creating a remarkable guest experience.

Schedule and Hours:

• Full-Time
• Monday and Wednesday through Saturday (Off Tuesday and Sunday)

Benefits Included

• Closed on Sundays
• 50% employee meal discount
• 401(k) eligibility for employees over 21 after 1 year
• Paid time off for full-time employees after 1 year
• Subsidized health, dental, and vision insurance for eligible employees
• Paid training
• Access $2,500 in college scholarships per year
• Professional and fun work environment
• Intentional growth and development to help you reach your professional goals

Responsibilities include:

• Lead and oversee daily front-of-house operations with excellence
• Ensure hospitality, speed of service, order accuracy, cleanliness, and guest satisfaction are
• consistently maintained
• Develop, coach, and support front-of-house leaders and team members
• Create and maintain systems for training, positioning, communication, and accountability
• Partner with restaurant leadership to achieve business goals and operational priorities
• Monitor front-of-house performance and look for opportunities to improve resultsSupport front counter, drive-thru, dining room, mobile orders recovery, and overall experience
• Ensure Chick-fil-A standards, procedures, and service expectations are followed
• Lead through busy meal periods with urgency, clarity, and composure
• Build a strong front-of-house culture focused on hospitality, excellence, teamwork, and growth
• Uphold Chick-fil-A's culture, values, standards, policies, and dress code
• Support restaurant operations and other duties as assigned

Qualifications:

Shows Up - Reliable, consistent, professional, and ready to lead the guest experience with excellence.

Hustles - Works with urgency, leads through pressure, helps serve guests quickly and accurately.

Takes Ownership - Takes responsibility for performance: experience, cleanliness, accuracy, development.

Pursues Progress - Improves systems, training, hospitality, speed, accuracy, and operations.

Has Self Discipline - Maintains standards, follows through, manages time, and stays composed.

Lovingly Serves - Positive attitude and cares about guests, supporting the team, and developing leaders.

Working at a Chick-fil-A restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.