Business Development Center Associate

Serra Gaylord & Kalkaska; Traverse City (MI); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSAs

Disability Insurance

Life Insurance

Voluntary Life

401(k)

EAP

Tuition Assistance

Identity Theft Protection

Paid Time Off

Paid Holidays

Employee Discounts

Job summary

Serra TC in Traverse City, MI is looking for a friendly Business Development Center Associate to be the front-line contact for customers. You will answer calls, direct questions to the right department, and schedule service appointments in a fast-paced environment.

This entry-level role offers growth potential within our Sales and Service teams. The position is full-time, Monday through Saturday with rotating Saturdays and a mid-week day off; no experience is required and ongoing training is

Qualifications

• No experience required; entry-level role.
• Effective communication and active listening needed.
• Ability to use computer systems effectively.

Responsibilities

• Be the front-line contact for answering incoming calls.
• Direct customer questions to the correct department.
• Schedule service appointments for the Service departments.

Skills

Communication skills

Active listening

Computer literacy

Tools

CRM systems

Job description

| Serra TC

Thanks for checking out this open position on the Serra TC's Business Development Center team!

If you're interested in being the first point of contact for many of our customers, answering and directing incoming calls as well as scheduling service appointments in a fast-paced environment, we hope you'll keep reading and apply.

The schedule for this position is Full Time, Monday-Saturday with rotating Saturdays and a mid-week day off. If you enjoy working with people in a fun and forward-focused environment, than this position is for you!

Welcome to Serra TC

Our BDC team knows that what they do is a lot bigger than answering calls and scheduling appointments.

This team is a strategic partner within the bustling Sales and Service Teams at Serra TC, collaborating to ensure the needs of our customers are met in a professional, friendly and efficient manner.

BDC team members provide these services thanks to an established process for proven success.

We're invested in creating an awesome place to work and we hope that if you join our team, we can learn and grow together for years to come.

What's it like to be a Serra TC Business Development Center Associate?

As a BDC Associate, you will work closely with the Sales and Service Teams to be the front-line contact for answering incoming calls, direct customer's questions to the correct department, and schedule appointments for our Service departments. This is an entry level position with growth potential.

This is an opportunity for someone who appreciates consistently achieving turn-around goals, is enthusiastic, is detail oriented, has effective communications skills, active listening skills and is efficient with timelines, all rolled into one awesome, extremely rewarding job!

If you want to be part of a dealership with integrity and a BDC team that focuses on teamwork and career building, we want to hear from you!

What are the job qualifications and opportunities?

• EDUCATION and/or EXPERIENCE
• No experience necessary.
• Ability to use computer systems effectively
• You will receive additional training and coaching by Serra employees.
• Effective communication and active listening skills
• CERTIFICATES, LICENSES, REGISTRATIONS

Must possess a Valid Driver's License which meets our company insurance standards. If you have questions or concerns about your personal license history, let's talk about it!

BACKGROUND CHECK

Must be willing to complete a background check as this position will give you access to personal and protected employee and customer information. If you have questions or concerns about your personal history, let's talk about it.

Drug screen and an MVR

Must be willing to complete a Drug Screen and MVR as this position will give you access to personal and protected employee and customer information. If you have questions or concerns about your personal history, let's talk about it.

PHYSICAL DEMANDS*

• Prolonged periods of standing and sitting at a computer desk.
• Must be able to lift up to 15 pounds at times.
• Reasonable accommodations may be made to support and enable individuals with disabilities to perform essential functions.

What is the benefits package?

The Benefits Package Include

• Medical, Dental Vision- 1st of the month following 60 days
• HSA
• Short/Long term Disability
• Company Paid Life Insurance
• Voluntary Life- Employee, Spouse, Child
• 401 K
• Employee Assistance Program (EAP)
• Employer Paid College through Degrees @ Work
• Identity Theft Protection
• PTO
• Paid Holidays
• Employee Discounts- Sale/Service/Parts