Front Entry Security & Customer Care Advocate

Meijer; Williamsburg (MI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer is seeking a frontline asset protection professional to deter theft and ensure customer safety. The role involves maintaining a professional presence, engaging with customers, and responding to alarms and receipts checks across store entrances and exits.

Ideal candidates have a high school diploma, 1–2 years in customer service or asset protection, and strong communication and de-escalation skills. The position emphasizes safety, incident documentation, and teamwork within a Meijer store.

Qualifications

• High school graduate or equivalent.
• 1-2 years of customer service or asset protection experience.
• Clear and professional written and oral communication skills.
• Ability to actively move throughout work area for long periods of time.
• Ability to respond to alerts quickly and urgently.
• Ability to learn and interact with new technology solutions.
• Ability to use technology to document and communicate incidents.
• Ability to learn and apply negotiation and de-escalation techniques.
• Ability to maintain knowledge of product locations to direct customers.
• Ability to work successfully with conflict.

Responsibilities

• Actively identify and quickly resolve unsafe conditions and situations.
• Prevent theft through an active presence and engagement with customers entering and exiting.
• Respond to alerts urgently to check receipts, recover unpaid merchandise, and resolve alarms.
• Reduce store disruption following de-escalation and negotiation techniques.
• Document and communicate theft, safety, and alarm activity incidents.

Skills

Customer service

Asset protection

Communication

De-escalation

Negotiation

Product location knowledge

Conflict management

Adaptability

Education

High school diploma or equivalent

Tools

Security systems

Incident reporting software

Job description

Meijer is seeking a frontline asset protection professional to deter theft and ensure customer safety. The role involves maintaining a professional presence, engaging with customers, and responding to alarms and receipts checks across store entrances and exits.

Ideal candidates have a high school diploma, 1–2 years in customer service or asset protection, and strong communication and de-escalation skills. The position emphasizes safety, incident documentation, and teamwork within a Meijer store.