Front Entrance Security & Customer Experience Lead

Meijer; Southfield (MI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer, Inc. in Michigan seeks a front-end security associate with a strong focus on customer service and theft prevention. You will maintain a visible presence at entryways and the checkout area to deter theft and assist customers in a safe shopping environment.

In this role you will respond quickly to alerts, validate receipts, recover unpaid merchandise, and document incidents while collaborating with team members to de-escalate conflicts and keep both customers and staff safe.

Qualifications

• High school diploma or equivalent.
• 1-2 years of customer service or asset protection experience.
• Clear written and oral communication skills.

Responsibilities

• Actively identify and quickly resolve unsafe conditions and situations.
• Prevent theft through an active presence and engagement with customers entering and exiting.
• Respond to alerts urgently to check receipts, recover unpaid merchandise, and resolve alarms.
• Reduce store disruption following de-escalation techniques.
• Document and communicate theft, safety, and alarm activity incidents.

Skills

Customer service

Asset protection

Communication

Technology literacy

De-escalation

Teamwork

English fluency

Education

High school diploma or equivalent

Job description

Meijer, Inc. in Michigan seeks a front-end security associate with a strong focus on customer service and theft prevention. You will maintain a visible presence at entryways and the checkout area to deter theft and assist customers in a safe shopping environment.

In this role you will respond quickly to alerts, validate receipts, recover unpaid merchandise, and document incidents while collaborating with team members to de-escalate conflicts and keep both customers and staff safe.