Front-End Team Leader — Elevate Customer Experience

Ollie; Lake Wales (FL); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision, RX after 90d

401K with company match

20% Associate discount

Voluntary benefits

Job summary

Ollie's is hiring a Front End Team Leader to serve as a store keyholder and lead the front-end team in delivering a superb customer experience. The role emphasizes associate development, customer service, asset protection and store maintenance, with accountability for daily operations.

Responsibilities include overseeing front-end standards, managing payroll budgets and related reporting, leading safety meetings, assisting with hiring and scheduling, supporting merchandising and price updates,

Qualifications

• High school diploma or equivalent.
• 1-2 years supervisory experience in a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays.
• Positive attitude and team player.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie's Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Team leadership

Customer service

Operations awareness

Scheduling

Education

High school diploma or equivalent

Job description

Ollie's is hiring a Front End Team Leader to serve as a store keyholder and lead the front-end team in delivering a superb customer experience. The role emphasizes associate development, customer service, asset protection and store maintenance, with accountability for daily operations.

Responsibilities include overseeing front-end standards, managing payroll budgets and related reporting, leading safety meetings, assisting with hiring and scheduling, supporting merchandising and price updates,