Front-End Team Leader: Elevate Customer Experience

Ollie; Cuyahoga Falls (OH); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

20% Associate discount

401K with immediate vesting

Voluntary benefits

Job summary

Ollie’s is hiring a Retail Front End Team Leader to guide the store's front-end operations and lead a passionate sales team. You will ensure a great customer experience, manage daily tasks, and support payroll reporting and loss prevention.

Ideal candidates have 1–2 years of supervisory retail experience, a high school diploma, and a flexible schedule including evenings and weekends. Ollie’s offers a strong benefits package and a 20% associate discount.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Team leadership

Customer service

Scheduling

Education

High school diploma or equivalent

Job description

Ollie’s is hiring a Retail Front End Team Leader to guide the store's front-end operations and lead a passionate sales team. You will ensure a great customer experience, manage daily tasks, and support payroll reporting and loss prevention.

Ideal candidates have 1–2 years of supervisory retail experience, a high school diploma, and a flexible schedule including evenings and weekends. Ollie’s offers a strong benefits package and a 20% associate discount.