Front End Team Lead - Elevate Customer Experience & Teams

Ollie; Brownwood (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

20% Associate discount on all Ollie’s

401K with immediate vesting

Medical, Dental, Vision, and RX after

Job summary

Ollie’s is seeking a Retail Front End Team Leader to guide the front-end operation and energize a sales team. You will focus on customer service, associate development, asset protection, and store maintenance.

Responsibilities include managing payroll budgets, overseeing pricing, staffing, and leading safety meetings. The role requires scheduling flexibility, 1–2 years supervisory experience, and a commitment to the Ollie’s core values.

Qualifications

• High school diploma or equivalent required.
• 1–2 years supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays; positive attitude and team player.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Team player

Customer service

Flexibility

Education

High school diploma or equivalent

Job description

Ollie’s is seeking a Retail Front End Team Leader to guide the front-end operation and energize a sales team. You will focus on customer service, associate development, asset protection, and store maintenance.

Responsibilities include managing payroll budgets, overseeing pricing, staffing, and leading safety meetings. The role requires scheduling flexibility, 1–2 years supervisory experience, and a commitment to the Ollie’s core values.