Front End Team Leader — Elevate Customer Experience

Ollie's Bargain Outlet, Inc.; La Crosse (WI); On-site; USD 42,000 - 60,000; Full time

Job summary

Ollie's Bargain Outlet, Inc. is seeking a Retail Front End Team Leader to oversee the store's front-end operations and lead a passionate sales team focused on delivering a great customer experience.

The role includes supervising associates, managing payroll budgets, and supporting pricing, merchandising, and safety initiatives. This position requires a high school diploma (or equivalent) and 1–2 years of supervisory experience in retail, with flexibility for evenings and weekends.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie's Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Team leadership

Customer service

Flexibility

Education

High school diploma or equivalent

Job description

Ollie's Bargain Outlet, Inc. is seeking a Retail Front End Team Leader to oversee the store's front-end operations and lead a passionate sales team focused on delivering a great customer experience.

The role includes supervising associates, managing payroll budgets, and supporting pricing, merchandising, and safety initiatives. This position requires a high school diploma (or equivalent) and 1–2 years of supervisory experience in retail, with flexibility for evenings and weekends.