Front End Team Leader - Elevate Customer Experience

Ollie; Emporia (KS); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits after 90 days

401K with immediate vesting

20% associate discount

Voluntary benefits

Job summary

Ollie’s is hiring the Retail Front End Team Leader for our Emporia, KS location. You will build and lead a front-end sales team focused on excellent customer service and smooth store operations, including daily task planning and payroll-related duties.

Responsibilities cover staff hiring, training, safety meetings, pricing updates, and supporting donation programs while ensuring a positive checkout experience for customers.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign‑up and membership.
• Lead monthly safety meetings and ensure follow‑up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Customer service

Team leadership

Sales

Communication

Education

High school diploma or equivalent

Job description

Ollie’s is hiring the Retail Front End Team Leader for our Emporia, KS location. You will build and lead a front-end sales team focused on excellent customer service and smooth store operations, including daily task planning and payroll-related duties.

Responsibilities cover staff hiring, training, safety meetings, pricing updates, and supporting donation programs while ensuring a positive checkout experience for customers.