Front End Team Lead: Elevate Customer Experience & Ops

Ollie; Wichita (KS); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical coverage after 90 days

Dental coverage after 90 days

Vision coverage after 90 days

RX coverage after 90 days

401K with match

Associate discount 20%

Voluntary benefits

Job summary

Ollie’s in Wichita, KS is seeking a Retail Front End Team Leader to guide the front-end operations and build a customer-focused team.

You will oversee associate development, customer service standards, payroll and reporting, and ensure pricing updates and merchandising execution. This role requires 1–2 years supervisory experience, a high school diploma, and flexibility to work evenings, weekends, and holidays.

Qualifications

• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.
• Strong leadership and communication skills to guide front-end operations.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Customer service

Team leadership

Flexibility

Education

High school diploma or equivalent

Job description

Ollie’s in Wichita, KS is seeking a Retail Front End Team Leader to guide the front-end operations and build a customer-focused team.

You will oversee associate development, customer service standards, payroll and reporting, and ensure pricing updates and merchandising execution. This role requires 1–2 years supervisory experience, a high school diploma, and flexibility to work evenings, weekends, and holidays.