Lead Front End Team: Elevate Customer Experience

Ollie; Cuyahoga Falls (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and RX after

401K with immediate vesting

20% Associate discount on Ollie’s

Job summary

Ollie’s is seeking a Retail Front End Team Leader in a fast-paced store environment to lead a dedicated team focused on delivering excellent customer service and a smooth front-end operation. You will steer associate development, implement pricing updates, and manage daily tasks to meet performance goals.

This role requires 1–2 years of supervisory experience in retail, flexible scheduling including evenings and weekends, and a positive, team-oriented mindset.

Qualifications

• High school diploma or equivalent.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Team leadership

Customer service

Positive attitude

Education

High school diploma or equivalent

Job description

Ollie’s is seeking a Retail Front End Team Leader in a fast-paced store environment to lead a dedicated team focused on delivering excellent customer service and a smooth front-end operation. You will steer associate development, implement pricing updates, and manage daily tasks to meet performance goals.

This role requires 1–2 years of supervisory experience in retail, flexible scheduling including evenings and weekends, and a positive, team-oriented mindset.