Front End Team Leader - Lead Customer Experience & Growth

Ollie's Bargain Outlet, Inc.; Virginia; On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K with company match

Career growth

Employee discount 20%

Voluntary benefits

Job summary

Ollie’s Bargain Outlet, Inc. is seeking a Front End Team Leader to oversee the front-end operations and lead a customer-focused sales team.

This role acts as a store keyholder, driving performance, customer service, and daily tasks while supporting asset protection and store maintenance. The successful candidate will guide associate development, manage payroll-related activities, and participate in onboarding, scheduling, and safety initiatives.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays.
• Positive attitude and team player.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Leadership

Team collaboration

Customer service

Positive attitude

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet, Inc. is seeking a Front End Team Leader to oversee the front-end operations and lead a customer-focused sales team.

This role acts as a store keyholder, driving performance, customer service, and daily tasks while supporting asset protection and store maintenance. The successful candidate will guide associate development, manage payroll-related activities, and participate in onboarding, scheduling, and safety initiatives.