Front-End Team Leader: Customer Experience & Operations

Kroger Family of Companies; Plano (TX); On-site; USD 17,000 - 21,000; Full time

Job summary

Kroger Family of Companies is hiring for a Front-end role in Plano, TX. You will support front-end operations, assist with scheduling, and help ensure a safe, efficient store environment to deliver exceptional customer experiences.

The role emphasizes teamwork, adherence to safety standards, and responsiveness to customer needs. Previous retail or customer service experience is beneficial, with opportunities to grow into leadership duties.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills in customer interactions.
• Knowledge of basic math for transactions and balancing.
• Retail or customer service experience preferred.

Responsibilities

• Promote trust and respect among associates and customers.
• Assist department manager in achieving sales and profit goals.
• Supervise and support Front-end department operations and staffing.
• Assist with budgeting, scheduling, and labor planning.
• Ensure compliance with safety, cash control, and food safety standards.
• Provide excellent service to create a welcoming store environment.

Skills

Stress management

Effective communication

Math skills

Retail or customer service experience

Management experience

Second language

Education

High school diploma or equivalent

Job description

Kroger Family of Companies is hiring for a Front-end role in Plano, TX. You will support front-end operations, assist with scheduling, and help ensure a safe, efficient store environment to deliver exceptional customer experiences.

The role emphasizes teamwork, adherence to safety standards, and responsiveness to customer needs. Previous retail or customer service experience is beneficial, with opportunities to grow into leadership duties.