Front-End Department Leader - Customer Experience Champion

Kroger Family of Companies; Denton (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Kroger Family of Companies in Denton, TX is seeking a Front-end Department Lead to manage day-to-day operations, supervise associates, and ensure an outstanding customer experience in a safe, clean store environment. You will execute best practices, coaching, scheduling, budgeting support, inventory checks, and promotions with store management, while upholding company values and safety standards.

Strong communication, planning, and leadership skills are essential to drive department performance

Qualifications

• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Ability to handle stressful situations.
• Retail or Customer Service experience.

Responsibilities

• Promote trust and respect among associates.
• Communicate information to associates.
• Collaborate with associates and promote teamwork.
• Create an environment where customers feel welcome and appreciated.
• Gain knowledge of products and respond to questions.
• Monitor and control supply expenses for the department.
• Manage cash control, sales and cash items and records.
• Schedule Front-end associates to ensure coverage.
• Assist management with budgeting and financial reports.
• Develop and implement a department business plan.
• Create and execute sales promotions with store management.
• Stay current with ads and promotions.
• Schedule price changes and manage inventory processes.
• Train associates on inventory/stocking and computer assisted ordering.
• Adhere to food safety regulations and safety programs.
• Report safety risks or issues and unsafe conditions.
• Notify management of accidents and incidents.
• Oversee efficient operations of Front-end functions.
• Adhere to local, state, federal laws and company guidelines.
• Assist management with supervision and coaching of front-end associates.

Skills

Effective communication skills

Knowledge of basic math

Ability to handle stressful situations

Retail or Customer Service experience

Job description

Kroger Family of Companies in Denton, TX is seeking a Front-end Department Lead to manage day-to-day operations, supervise associates, and ensure an outstanding customer experience in a safe, clean store environment. You will execute best practices, coaching, scheduling, budgeting support, inventory checks, and promotions with store management, while upholding company values and safety standards.

Strong communication, planning, and leadership skills are essential to drive department performance