Front-End Team Leader & Customer Experience Lead

Whole Foods Market; Akron (OH); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness support

Job summary

Whole Foods Market in Akron is seeking a Team Member to support daily operations under the Team Leader, ensuring courteous service and adherence to SOPs. The role involves leading and developing Team Members, managing cash, labor, and inventory, and upholding health and safety standards throughout the store.

Responsibilities include delivering outstanding customer service, achieving retail execution standards, and assisting with cost and margin targets while fostering teamwork and a positive

Qualifications

• 18+ months retail Team Member experience.
• 6+ months of supervisory experience.

Responsibilities

• Models and delivers outstanding customer service.
• Sets and achieves the highest standards of retail execution.
• Works with Team Leader to achieve cost, margin, expense and labor targets.
• Follows through on all customer questions and requests; resolves concerns as needed.
• Works with Team Leader to resolve team concerns or issues.
• Evaluates and documents Team Member work performance.
• Functions as point person and departmental person in charge in absence of Team Leader.
• Consistently communicates and models WFM vision and goals.
• Sets and achieves the highest standards of retail execution.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
• Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.
• Provides timely, thorough, and thoughtful performance evaluations.
• Consistently communicates and models WFM vision and goals.

Skills

Customer service

Product knowledge

Leadership

Team building

Communication

Mentoring

Inventory management

Regulatory compliance

Microsoft Office

Problem solving

Tools

Microsoft Office

Job description

Whole Foods Market in Akron is seeking a Team Member to support daily operations under the Team Leader, ensuring courteous service and adherence to SOPs. The role involves leading and developing Team Members, managing cash, labor, and inventory, and upholding health and safety standards throughout the store.

Responsibilities include delivering outstanding customer service, achieving retail execution standards, and assisting with cost and margin targets while fostering teamwork and a positive