Customer Service Lead & Front-End Ops Manager

Whole Foods Market; Lakewood (CO); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Financial wellness

Health & wellness programs

Access to other Team Member perks

Job summary

Whole Foods Market in Lakewood, CO is seeking a Team Member to assist the Team Leader with daily operations, customer service, and store routines. The role emphasizes teamwork, safety, and adherence to store procedures.

You will help coach Team Members, support labor and cost targets, and contribute to merchandising and regulatory compliance while delivering friendly, efficient service. The position requires 18+ months of retail experience with supervisory exposure and the ability to lift up to

Qualifications

• 18+ months retail Team Member experience and 6+ months of supervisory experience.
• Must be able to lift 50 pounds.
• Flexible schedule including nights, weekends, and holidays as needed.
• Strong customer service and leadership abilities.

Responsibilities

• Models and delivers outstanding customer service.
• Sets and achieves the highest standards of retail execution.
• Works with Team Leader to achieve cost, margin, expense and labor targets.
• Follows through on all customer questions and requests; resolves concerns as needed.
• Evaluates and documents Team Member work performance.
• Functions as point person and departmental person in charge in absence of Team Leader.
• Maintains awareness of customer flows and direct Team Members to delight customers.
• Selects, trains, mentors, motivates, and counsels Team Members for high performance.
• Provides timely, thorough performance evaluations.

Skills

High energy

Customer service

Product knowledge

Leadership

Team building

Microsoft Office

Tools

Microsoft Office

Job description

Whole Foods Market in Lakewood, CO is seeking a Team Member to assist the Team Leader with daily operations, customer service, and store routines. The role emphasizes teamwork, safety, and adherence to store procedures.

You will help coach Team Members, support labor and cost targets, and contribute to merchandising and regulatory compliance while delivering friendly, efficient service. The position requires 18+ months of retail experience with supervisory exposure and the ability to lift up to