Front End Team Leader: Growth & Customer Experience

Ollie's Bargain Outlet, Inc.; United States; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health coverage

401K match

Career growth

Employee discount

Voluntary benefits

Job summary

Ollie's Bargain Outlet, Inc. seeks a Retail Front End Team Leader to oversee the store's front-end operations and ensure a strong customer experience. You will lead a sales team, manage daily tasks, and drive associate development and performance.

Responsibilities include payroll budgeting, loss prevention, safety leadership, and merchandising execution. A high school diploma and 1–2 years of supervisory experience are required, with flexibility for evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent.
• 1–2 years of supervisory experience.
• Schedule flexibility for evenings, weekends, and holidays.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie's Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Education

High school diploma or equivalent

Job description

Ollie's Bargain Outlet, Inc. seeks a Retail Front End Team Leader to oversee the store's front-end operations and ensure a strong customer experience. You will lead a sales team, manage daily tasks, and drive associate development and performance.

Responsibilities include payroll budgeting, loss prevention, safety leadership, and merchandising execution. A high school diploma and 1–2 years of supervisory experience are required, with flexibility for evenings, weekends, and holidays.