Front-End Team Lead — Flexible Hours & Discount

Burlington; Harvey (LA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Associate discount

Flexible hours

Medical coverage

401(k) plan

Paid holidays

Job summary

Burlington Stores is hiring a Customer Experience Lead to drive a positive shopping experience. You will lead front-end operations, supervise associates, and ensure smooth checkout, returns, and exchanges while modeling Burlington’s values.

The role requires leadership, strong communication, and flexibility to work nights, weekends, and holidays. Competitive wage with associate discount and opportunities for development are offered.

Qualifications

• Strong customer service mindset and ability to help others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Ability to stay organized and adjust priorities quickly.

Responsibilities

• Lead front-end operations, including checkout flow and line management.
• Direct associates during shifts and adjust priorities to meet business needs.
• Resolve customer concerns and escalate issues when needed.
• Ensure merchandising standards and stock organization are maintained.
• Perform opening and/or closing duties and support scheduling of breaks.

Skills

Customer service

Leadership

Communication

Problem-solving

Teamwork

Attention to detail

Job description

Burlington Stores is hiring a Customer Experience Lead to drive a positive shopping experience. You will lead front-end operations, supervise associates, and ensure smooth checkout, returns, and exchanges while modeling Burlington’s values.

The role requires leadership, strong communication, and flexibility to work nights, weekends, and holidays. Competitive wage with associate discount and opportunities for development are offered.