Front End Team Leader — Elevate Customer Experience

Ollie's Bargain Outlet, Inc.; Pottsville (Schuylkill County); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

RX coverage

401K with immediate vesting

Career growth

Associate discount 20%

Voluntary benefits

Job summary

Ollie's Bargain Outlet, Inc. is seeking a Retail Front End Team Leader to oversee the front-end operations, lead a sales team, and ensure a superior customer experience.

You will develop Associates, manage scheduling and training, support sales goals, and uphold safety and asset protection standards while maintaining a positive, team-oriented atmosphere. This full-time role requires a high school diploma or equivalent, 1–2 years of supervisory experience in a mid- to large-size retailer, and

Qualifications

• High school diploma or equivalent required.
• Minimum of 1-2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie's Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Team leadership

Education

High school diploma or equivalent

Job description

Ollie's Bargain Outlet, Inc. is seeking a Retail Front End Team Leader to oversee the front-end operations, lead a sales team, and ensure a superior customer experience.

You will develop Associates, manage scheduling and training, support sales goals, and uphold safety and asset protection standards while maintaining a positive, team-oriented atmosphere. This full-time role requires a high school diploma or equivalent, 1–2 years of supervisory experience in a mid- to large-size retailer, and