Front End Team Lead - Elevate Service & Growth

Ollie's Bargain Outlet; Chardon (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision, RX coverage (

401K with immediate vesting

20% Associate discount

Vast array of voluntary benefits

Job summary

Ollie’s Bargain Outlet is seeking a Retail Front End Team Leader to guide the front-end operation and develop a customer-focused sales team. You will oversee daily tasks, payroll budgets, and store banking while driving price updates and merchandising execution.

You will also lead safety meetings, hire and schedule associates, and support donation programs and Ollie’s Army, ensuring a strong, friendly shopping experience.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Team player

Customer service

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet is seeking a Retail Front End Team Leader to guide the front-end operation and develop a customer-focused sales team. You will oversee daily tasks, payroll budgets, and store banking while driving price updates and merchandising execution.

You will also lead safety meetings, hire and schedule associates, and support donation programs and Ollie’s Army, ensuring a strong, friendly shopping experience.