Front End Team Leader - Lead & Elevate Customer Experience

Ollie's Bargain Outlet, Inc.; Henderson (KY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

RX coverage

Associate discount

Voluntary benefits

Job summary

Ollie’s Bargain Outlet, Inc. is seeking a Retail Front End Team Leader to oversee the store’s front-end operations and lead a sales team focused on delivering a great customer experience.

You will manage associate development, training, and daily tasks while coordinating payroll, budgeting, and loss prevention reporting. This role emphasizes teamwork, reliability, and hands-on leadership in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Job description

Ollie’s Bargain Outlet, Inc. is seeking a Retail Front End Team Leader to oversee the store’s front-end operations and lead a sales team focused on delivering a great customer experience.

You will manage associate development, training, and daily tasks while coordinating payroll, budgeting, and loss prevention reporting. This role emphasizes teamwork, reliability, and hands-on leadership in a fast-paced retail environment.