Front End Team Leader: Elevate Customer Experience

Ollie's Bargain Outlet

Louisville (KY)

On-site

USD 36,000 - 54,000

Full time

7 days ago
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Benefits offered by this job

Medical, Dental, Vision, RX coverage (
Discount on Ollie's purchases
401K with immediate vesting
Career growth & talent development

Job summary

Ollie's Bargain Outlet is seeking a Retail Front End Team Leader to supervise the front-end operations and lead a sales team focused on delivering excellent customer experiences. You will manage development, customer service, asset protection, and store maintenance to ensure smooth daily operations.

The role requires flexible scheduling, including evenings, weekends, and holidays, with a focus on teamwork, safety, and process improvement.

Qualifications

  • Minimum 1–2 years of supervisory experience with a mid- to large-size retailer.
  • Strong customer service orientation and ability to lead a team.
  • Proven ability to motivate staff and drive store standards.
  • Positive attitude, reliability, and teamwork in a fast-paced environment.

Responsibilities

  • Oversee front-end, entrance, and exterior standards while driving associate productivity and customer service.
  • Assist with payroll budgets, expenses, store banking, shrink reduction, and related reporting.

Skills

Supervisory experience
Customer service
Team leadership
Problem-solving

Education

High school diploma or equivalent

Job description

Ollie's Bargain Outlet is seeking a Retail Front End Team Leader to supervise the front-end operations and lead a sales team focused on delivering excellent customer experiences. You will manage development, customer service, asset protection, and store maintenance to ensure smooth daily operations.

The role requires flexible scheduling, including evenings, weekends, and holidays, with a focus on teamwork, safety, and process improvement.

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