Front End Team Leader: Elevate Customer Experience

Ollie's Bargain Outlet; Louisville (KY); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision, RX coverage (

Discount on Ollie's purchases

401K with immediate vesting

Career growth & talent development

Job summary

Ollie's Bargain Outlet is seeking a Retail Front End Team Leader to supervise the front-end operations and lead a sales team focused on delivering excellent customer experiences. You will manage development, customer service, asset protection, and store maintenance to ensure smooth daily operations.

The role requires flexible scheduling, including evenings, weekends, and holidays, with a focus on teamwork, safety, and process improvement.

Qualifications

• Minimum 1–2 years of supervisory experience with a mid- to large-size retailer.
• Strong customer service orientation and ability to lead a team.
• Proven ability to motivate staff and drive store standards.
• Positive attitude, reliability, and teamwork in a fast-paced environment.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity and customer service.
• Assist with payroll budgets, expenses, store banking, shrink reduction, and related reporting.

Skills

Supervisory experience

Customer service

Team leadership

Problem-solving

Education

High school diploma or equivalent

Job description

Ollie's Bargain Outlet is seeking a Retail Front End Team Leader to supervise the front-end operations and lead a sales team focused on delivering excellent customer experiences. You will manage development, customer service, asset protection, and store maintenance to ensure smooth daily operations.

The role requires flexible scheduling, including evenings, weekends, and holidays, with a focus on teamwork, safety, and process improvement.