Front End Team Lead — Elevate Customer Experience & Growth

Ollie's Bargain Outlet; Odessa (TX); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and RX after

401K with immediate vesting

20% Associate discount

Voluntary benefits

Job summary

Ollie’s Bargain Outlet in Odessa, TX is seeking a Retail Front End Team Leader to oversee the front-end operations and lead a store-wide customer experience. You will manage a team, ensure smooth service, and uphold store standards.

The role drives associate productivity, payroll considerations, safety, and pricing updates, while promoting donation programs and Ollie’s Army membership. A high school diploma and 1–2 years of supervisory retail experience are required.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Customer service

Retail operations

Flexibility

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet in Odessa, TX is seeking a Retail Front End Team Leader to oversee the front-end operations and lead a store-wide customer experience. You will manage a team, ensure smooth service, and uphold store standards.

The role drives associate productivity, payroll considerations, safety, and pricing updates, while promoting donation programs and Ollie’s Army membership. A high school diploma and 1–2 years of supervisory retail experience are required.