Front End Team Lead – Customer Service & Training

Northeast Grocery

West Lebanon (NH)

On-site

USD 42,000 - 60,000

Full time

2 days ago
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Job summary

Northeast Grocery in West Lebanon, NH is seeking a Store Front End Supervisor to oversee the Front End operation including customer service desk, registers, and related areas. You will assist the Store Manager with budgeting, payroll, and training while ensuring policy adherence and efficient front-end performance.

The role emphasizes delivering fast, friendly service, supervising multiple departments, and maintaining a safe, clean environment consistent with corporate standards.

Qualifications

  • Must be at least 18 years of age.
  • Ability to manage others and demonstrate follow-through to achieve desired results and objectives.
  • Strong Organizational skills and ability to multi-task.
  • Satisfactory Performance Reviews.
  • Strong communication skills.
  • Basic Literacy and Basic Computer Skills.

Responsibilities

  • Deliver fast, friendly, and efficient customer service at all times.
  • Ensure associates greet customers, smile, and request AdvantEdge Cards.
  • Maintain awareness of shrink and implement controls.
  • Train, schedule, and supervise Front End, Office, Customer Service, and Bottle associates.
  • Provide a safe environment for customers and associates.
  • Meet or exceed financial goals for Front End, Office, and Bottle departments.

Skills

People management
Organizational skills
Communication skills
Multi-tasking
Attention to detail
Customer service orientation

Education

High School Diploma or equivalent

Tools

Computer applications
Mainframe
Registers
Banking equipment

Job description

Northeast Grocery in West Lebanon, NH is seeking a Store Front End Supervisor to oversee the Front End operation including customer service desk, registers, and related areas. You will assist the Store Manager with budgeting, payroll, and training while ensuring policy adherence and efficient front-end performance.

The role emphasizes delivering fast, friendly service, supervising multiple departments, and maintaining a safe, clean environment consistent with corporate standards.

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