Front End Team Lead – Customer Service & Training

Northeast Grocery; West Lebanon (NH); On-site; USD 42,000 - 60,000; Full time

Job summary

Northeast Grocery in West Lebanon, NH is seeking a Store Front End Supervisor to oversee the Front End operation including customer service desk, registers, and related areas. You will assist the Store Manager with budgeting, payroll, and training while ensuring policy adherence and efficient front-end performance.

The role emphasizes delivering fast, friendly service, supervising multiple departments, and maintaining a safe, clean environment consistent with corporate standards.

Qualifications

• Must be at least 18 years of age.
• Ability to manage others and demonstrate follow-through to achieve desired results and objectives.
• Strong Organizational skills and ability to multi-task.
• Satisfactory Performance Reviews.
• Strong communication skills.
• Basic Literacy and Basic Computer Skills.

Responsibilities

• Deliver fast, friendly, and efficient customer service at all times.
• Ensure associates greet customers, smile, and request AdvantEdge Cards.
• Maintain awareness of shrink and implement controls.
• Train, schedule, and supervise Front End, Office, Customer Service, and Bottle associates.
• Provide a safe environment for customers and associates.
• Meet or exceed financial goals for Front End, Office, and Bottle departments.

Skills

People management

Organizational skills

Communication skills

Multi-tasking

Attention to detail

Customer service orientation

Education

High School Diploma or equivalent

Tools

Computer applications

Mainframe

Registers

Banking equipment

Job description

Northeast Grocery in West Lebanon, NH is seeking a Store Front End Supervisor to oversee the Front End operation including customer service desk, registers, and related areas. You will assist the Store Manager with budgeting, payroll, and training while ensuring policy adherence and efficient front-end performance.

The role emphasizes delivering fast, friendly service, supervising multiple departments, and maintaining a safe, clean environment consistent with corporate standards.