Front End Manager: Customer Service Lead

Hannaford Supermarkets; Kennebunk (ME); On-site; USD 25,000 - 33,000; Full time

Job summary

Hannaford Supermarkets in Kennebunk, ME is seeking a Front End Supervisor to ensure smooth store operations, excellent customer service, and accurate front-end procedures.

You will lead frontline teams, training, cash handling, and coordination with departments while upholding sanitation, safety, and company policies.

This role offers opportunities to develop leadership skills, manage scheduling, and contribute to a high-quality shopping experience for local customers.

Qualifications

• High school diploma or equivalent preferred.
• Store operations and merchandising knowledge preferred.
• Strong communication, customer service, and selling skills.
• Interpersonal and organizational skills with leadership ability.
• Willingness to learn multiple tasks and meet company standards.
• Ability to meet minimum age requirements.
• Strong problem solving skills.

Responsibilities

• Train department associates through certified trainers.
• Maintain clear communication across department, store, and organization.
• Ensure sanitation, safety, and food safety standards.
• Follow company policies and safety standards.
• Report needed equipment repairs and keep area safe.
• Handle various sales transactions per company policies and legal requirements.
• Supervise front end operations including cash handling and customer service.
• Understand labor and productivity reports, scheduling, and ordering.
• Assist in special projects and perform other tasks as assigned.

Skills

Team leadership

Interpersonal skills

Organizational skills

Communication skills

Customer service

Merchandising knowledge

Store operations knowledge

Problem solving

Education

High school diploma or equivalent

Job description

Hannaford Supermarkets in Kennebunk, ME is seeking a Front End Supervisor to ensure smooth store operations, excellent customer service, and accurate front-end procedures.

You will lead frontline teams, training, cash handling, and coordination with departments while upholding sanitation, safety, and company policies.

This role offers opportunities to develop leadership skills, manage scheduling, and contribute to a high-quality shopping experience for local customers.