Front End Team Lead & Customer Service Coach

Lowe's Companies, Inc.; Indianapolis (IN); On-site; USD 52,000 - 78,000; Full time

Job summary

Lowe's Companies, Inc. in Indianapolis seeks a Store Manager on Duty to lead front-end and fulfillment operations, drive customer service, and ensure staffing aligns with demand.

You will coach associates, monitor safety, performance metrics, and collaborate with cross-functional partners to deliver efficient store operations and a great shopping experience for customers. Responsibilities include executing operational strategies, coaching daily performance, and resolving associate relations

Qualifications

• Leads team, assigns activities, ensures staffing aligns with customer demand
• Participates in interviews and influences selection decisions for new associates
• Provides coaching and feedback to improve performance and correct behavior
• Identifies associate relations concerns and escalates to senior management/HR
• Drives operational excellence and safety, monitors shrink and inventory integrity

Responsibilities

• Leads team, assigns activities, ensuring staff coverage
• Provides open and timely feedback and performance coaching
• Empowers others to make decisions while guiding when necessary
• Monitors and drives team to achievement of key operational performance metrics
• Oversees and drives efficiencies in front-end and fulfillment activities

Skills

Team leadership

Supervision

Cross-functional collaboration

Customer service

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Lowe's Companies, Inc. in Indianapolis seeks a Store Manager on Duty to lead front-end and fulfillment operations, drive customer service, and ensure staffing aligns with demand.

You will coach associates, monitor safety, performance metrics, and collaborate with cross-functional partners to deliver efficient store operations and a great shopping experience for customers. Responsibilities include executing operational strategies, coaching daily performance, and resolving associate relations