Front End Manager: Stellar Customer Service & Team Growth

Food Lion; Cary (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Food Lion in Cary, NC is seeking a Front End Operations Leader to support management of Service Center, Self-Checkout and To-Go services. You will hire, train, and supervise front-line associates and drive programs to meet store goals and KPIs.

The role emphasizes customer service excellence, cost control, and strong communication with store leadership. Candidates should have a high school diploma and proven team leadership abilities; basic safety training is required.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising.
• Excellent interpersonal, organizational, communication and customer service skills.
• Must meet minimum age requirements and pass safety training.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports.
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture.
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs.
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers.
• Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations.
• Control store expenses through proper ordering, care for supplies and equipment.

Skills

Team leadership

Store operations

Customer service

Communication

Problem solving

Education

High school diploma

Job description

Food Lion in Cary, NC is seeking a Front End Operations Leader to support management of Service Center, Self-Checkout and To-Go services. You will hire, train, and supervise front-line associates and drive programs to meet store goals and KPIs.

The role emphasizes customer service excellence, cost control, and strong communication with store leadership. Candidates should have a high school diploma and proven team leadership abilities; basic safety training is required.