Front-End Team Lead: Customer Experience & Ops

Kroger; Novi (MI); On-site; USD 33,000 - 42,000; Full time

Job summary

Kroger in Novi, MI is seeking a Front-End team member to create an outstanding customer experience through exceptional service. You will assist the department manager in achieving sales and profit goals while maintaining a safe, clean environment and supporting day-to-day front-end operations.

This role emphasizes applying best practices, adhering to front-end standards, and upholding Kroger’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.
• Retail or Customer Service experience.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome and appreciated by answering questions about products.
• Gain and maintain knowledge of products and respond to questions with suggestions.
• Assist with monitoring and control of supply expenses for the department.
• Assist with managing cash control, sales and cash items and records.
• Manage scheduling of Front-end associates to provide adequate department coverage.
• Assist in preparing the store/department budget, profit and loss reviews, and action on financial reports.
• Collaborate with Front-end associates and promote teamwork.
• Adhere to all safety regulations and ensure proper temperatures in cases and coolers.
• Notify management of customer or employee incidents and safety risks.

Skills

Stressful situations

Effective communication

Basic math

Retail experience

Education

High school diploma or equivalent

Job description

Kroger in Novi, MI is seeking a Front-End team member to create an outstanding customer experience through exceptional service. You will assist the department manager in achieving sales and profit goals while maintaining a safe, clean environment and supporting day-to-day front-end operations.

This role emphasizes applying best practices, adhering to front-end standards, and upholding Kroger’s core values of respect, honesty, integrity, diversity, inclusion and safety.