Customer Experience Lead – Front-End Operations

Kroger; Lake Orion (MI); On-site; USD 42,000 - 60,000; Full time

Job summary

Kroger in Lake Orion, MI is seeking a Front-End Supervisor to deliver exceptional service and maintain a safe, clean store environment. You will assist in managing the Front-end department to meet sales and profit goals and support day-to-day operations.

Responsibilities include promoting teamwork, knowledge of products, scheduling, budgeting, and adherence to safety and food-safety guidelines. This role requires flexibility and a proactive mindset.

Qualifications

• Must be able to perform the essential functions of the position.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
• Assist with monitoring and controlling supply expenses for the department.
• Assist with managing cash control, sales, and cash items and records for the store.
• Manage the scheduling of Front-end associates to provide adequate department coverage.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Assist with creating and executing budgets and scheduling of labor in partnership with store management.
• Assist in the development and implementation of department action plans to achieve desired results.
• Collaborate with Front-end associates and promote teamwork.
• Display a positive attitude.
• Stay current with present, future, seasonal, and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures identifying unsafe conditions and notifying store management.
• Practice preventive maintenance by properly inspecting equipment and notifying the appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including robbery, theft, or fraud.
• Adhere to all local, state, and federal laws and company guidelines.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Job description

Kroger in Lake Orion, MI is seeking a Front-End Supervisor to deliver exceptional service and maintain a safe, clean store environment. You will assist in managing the Front-end department to meet sales and profit goals and support day-to-day operations.

Responsibilities include promoting teamwork, knowledge of products, scheduling, budgeting, and adherence to safety and food-safety guidelines. This role requires flexibility and a proactive mindset.