Front-End Customer Experience Manager

Kroger-54356a7; Lake Orion (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

Kroger is seeking a Front-end Supervisor to create an outstanding customer experience through exceptional service, maintain a safe, clean store environment, and help the department manager reach sales and profit goals while upholding quality standards.

You will assist in directing and supervising all Front-end duties, support day-to-day operations, execute best practices, and promote the Customer 1st strategy along with the company values of respect, honesty, integrity, diversity, inclusion, and

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
• Assist with monitoring and controlling supply expenses for the department.
• Assist with managing cash control, sales, and cash items and records for the store.
• Manage the scheduling of Front-end associates to provide adequate department coverage.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Assist with creating and executing budgets and scheduling of labor in partnership with store management.
• Assist in the development and implementation of department action plans to achieve desired results.
• Collaborate with Front-end associates and promote teamwork.
• Display a positive attitude.
• Stay current with present, future, seasonal, and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures identifying unsafe conditions and notifying store management.
• Practice preventive maintenance by properly inspecting equipment and notifying the appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including robbery, theft, or fraud.
• Adhere to all local, state, and federal laws and company guidelines.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Job description

Kroger is seeking a Front-end Supervisor to create an outstanding customer experience through exceptional service, maintain a safe, clean store environment, and help the department manager reach sales and profit goals while upholding quality standards.

You will assist in directing and supervising all Front-end duties, support day-to-day operations, execute best practices, and promote the Customer 1st strategy along with the company values of respect, honesty, integrity, diversity, inclusion, and