Front End Team Lead: Customer Experience & Operations

Food Lion; North Carolina; On-site; USD 42,000 - 62,000; Full time

Job summary

Food Lion is seeking a Front End Manager to support store operations, drive sales, and lead a team of associates. You will oversee Service Center, Self-Checkout, and To-Go operations while ensuring an excellent customer experience and adherence to company policies.

The role emphasizes leadership, training, scheduling, and cost control to meet budgeted financials and improve KPIs. A strong customer service mindset and ability to coach staff are essential.

Qualifications

• Proven ability to lead and manage a team.
• Solid understanding of retail store operations and merchandising techniques.
• Excellent interpersonal, organizational, communication and customer service skills.
• Strong problem-solving and decision-making abilities.
• Willingness to learn multiple tasks and technical requirements of the job.

Responsibilities

• Manage all Front End operations including Service Center and Self-Checkout.
• Hire, train, and develop front-end staff to meet department needs.
• Supervise performance and conduct timely reviews for direct reports.
• Provide leadership to promote a positive customer-focused store culture.
• Support achievement of budgeted financials, KPIs, and store goals.
• Maintain secure, efficient front-end operations and accurate cash handling.

Skills

Leadership

Store operations

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Job description

Food Lion is seeking a Front End Manager to support store operations, drive sales, and lead a team of associates. You will oversee Service Center, Self-Checkout, and To-Go operations while ensuring an excellent customer experience and adherence to company policies.

The role emphasizes leadership, training, scheduling, and cost control to meet budgeted financials and improve KPIs. A strong customer service mindset and ability to coach staff are essential.