Front End Operations Lead — Customer Service

Food Lion; Inwood (WV); On-site; USD 42,000 - 60,000; Full time

Job summary

Food Lion in the United States is seeking a Front End Manager to support store operations and drive financial and sales goals. You will lead the Service Center, Self-Checkout and Food Lion To-Go, while building strong associate and customer relationships.

The role emphasizes coaching, performance management, and adherence to brand standards to deliver a positive shopping experience. You will collaborate with leadership to meet budgets and KPI targets, ensuring safety and operational excellence.

Qualifications

• High school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Must meet minimum age requirements to perform specific job functions
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable
• Hire, train, and develop associates to meet department needs
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
• Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations
• Control store expenses through proper ordering, care for supplies and equipment
• Understand and use company tools such as; financial reports, ACIS, scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications
• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained

Skills

Leadership

Customer service

Communication

Team management

Problem solving

Education

High school graduate

Job description

Food Lion in the United States is seeking a Front End Manager to support store operations and drive financial and sales goals. You will lead the Service Center, Self-Checkout and Food Lion To-Go, while building strong associate and customer relationships.

The role emphasizes coaching, performance management, and adherence to brand standards to deliver a positive shopping experience. You will collaborate with leadership to meet budgets and KPI targets, ensuring safety and operational excellence.