Front-End Operations Lead, Customer Experience

Food Lion; Wilmington (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Food Lion in Wilmington, NC is seeking a Front End Supervisor to oversee all front end operations, including Service Center, Self-Checkout, and Food Lion To-Go where applicable. You will hire, train, and coach associates, drive customer service and ensure adherence to brand standards.

You will monitor budgets, performance metrics, and KPIs while maintaining smooth store operations and a positive environment for customers and associates alike.

Qualifications

• A high school graduate or equivalent preferred
• Ability to lead and manage a team
• Strong understanding of store operations and merchandising techniques preferred
• Excellent interpersonal, organizational, communication and customer service skills
• Demonstrated good judgment solving problems, making decisions, handling complaints
• Ability and willingness to learn multiple tasks and technical requirements
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position
• Accredited by the National Registry of Food Safety Professionals or able to obtain accreditation within 90 days

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go
• Hire, train, and develop associates to meet department needs
• Supervise performance and conduct formal appraisals for direct reports
• Provide leadership and motivation to promote a culture aligned with Brand and Strategy
• Support achievement of budgeted financials, operating results and KPIs
• Maintain an atmosphere of enthusiastic customer service and a positive shopping experience
• Ensure compliance with safety, security and company policies

Skills

Team Leadership

Store Operations

Customer Service

Training & Development

Problem Solving

Education

High school diploma or equivalent

Tools

ACIS

CAO

POS systems

Food Lion To-Go

Job description

Food Lion in Wilmington, NC is seeking a Front End Supervisor to oversee all front end operations, including Service Center, Self-Checkout, and Food Lion To-Go where applicable. You will hire, train, and coach associates, drive customer service and ensure adherence to brand standards.

You will monitor budgets, performance metrics, and KPIs while maintaining smooth store operations and a positive environment for customers and associates alike.