Front End Manager – Customer Experience Leader

Food Lion; Hope Mills (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Food Lion is seeking a Front End Manager to support store operations and help achieve financial and sales goals. You will build strong associate and customer relations, ensure clear communication with the store leadership team, and promote a positive, service-oriented culture across the store.

You will oversee front end duties, schedule staffing, and drive performance improvements while maintaining food safety, equipment, and policy adherence to deliver an exceptional shopping experience.

Qualifications

• High school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems and resolving grievances.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and To-Go.
• Hire, train, and develop associates to meet department needs.
• Supervise duties and conduct performance appraisals for direct reports.
• Provide leadership to promote Food Lion’s culture and strategy.
• Support achievement of budgeted financials and KPIs.
• Ensure fast, friendly, and helpful customer service and shopping experience.

Skills

Lead a team

Store operations

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Job description

Food Lion is seeking a Front End Manager to support store operations and help achieve financial and sales goals. You will build strong associate and customer relations, ensure clear communication with the store leadership team, and promote a positive, service-oriented culture across the store.

You will oversee front end duties, schedule staffing, and drive performance improvements while maintaining food safety, equipment, and policy adherence to deliver an exceptional shopping experience.